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Customer Service

  • Shipping & Delivery

    Orders are shipped UPS Ground unless specified otherwise. We offer product offset (at suggested retail value) – 1/2 on orders over $300 – full over $500. The products chosen are totally at the discretion of incensesales.com. COD and insurance fees apply to all orders. Outside continental USA will be charged freight, but reduced by equivalent USA rates if minimums are met. Product offset does not apply to discounted items.

  • Returns & Replacements

    Claims: All claims for defective, damaged, or shorted items must be made within three days of receipt of your order.

    Returns: Products may be returned if you are unsatisfied with the quality. All returned items must be cleared by incensesales.com prior to its return. Items must be returned within 15 days of the invoice. Items returned after 15 days are subject to a 10% restocking fee. To receive full credit, items must be clean, free of price tags, undamaged, and sellable. No oils or essences may be returned for any reason. Customer agrees to pay all freight charges. Credit will be determined upon receipt of goods.

  • Ordering

    Opening order minimum is $150.00. Minimum reorder is $75.00. Items must be ordered in units listed. With the exception of Incense From India and as indicated, dozens may be broken into 1/4, 1/2, or 3/4. A packing list will be generated when ordering from this site. Confirmation of the order will be made via email, phone or fax. At that time, shipping and payment information will be confirmed.

  • Payment, Pricing & Promotions

    Terms are COD money order or prepay with a credit card. We accept VISA, MC, DISCOVER. We must have a copy of your business license before orders will be processed. Company checks are accepted with a completed and signed credit application via the mail. Overdue accounts will not be shipped prior to receipt of any outstanding balance. Incensesales.com reserves the right to adjust credit terms on any account. There is a $20 return check fee.

    NET 30 TERMS = 30 DAYS FROM INVOICE DATE. NET 30 CUSTOMERS WHO WISH TO PAY WITH A CREDIT CARD AFTER THE ORDER HAS SHIPPED WILL BE CHARGED A 3% FEE.

    PRICES: ALL PRICES SUBJECT TO CHANGE WITHOUT NOTICE – WE WILL DO OUR BEST TO KEEP YOU INFORMED.