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What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

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Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

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Mozilla/Firefox

Websites say cookies are blocked - Unblock them

This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled. For more information on cookies, see Cookies - Information that websites store on your computer.

Check cookie settings

Firefox can be set to not accept cookies. To turn on cookies:

  1. At the top of the Firefox window, click on the Firefox button and then select Options
  2. Select the Privacy panel.

  3. Set Firefox will: to Use custom settings for history.Custom History Fx21 Win7
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked.
  6. Click Exceptions....
  7. Make sure the site you're trying to access isn't listed.
    • If it is listed, click on its entry, then click Remove Site.

Clear history for that site

The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem:

  1. At the top of the Firefox window, click the Firefox button, go over to the History menu and select Show All History to open the Library window.
  2. Search for the website you want to remove from your history by typing its name in theSearch History field in the top-right corner and then pressing Enter.
  3. Then, in the search results, right-click on the site you want to remove, and select Forget About This Site.
    All history items (browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images, pop-ups) for that site will be removed.

    History Win6
  4. Finally, close the Library window.

Clear all cookies and the cache

If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:

  1. At the top of the Firefox window, click on the Firefox button, go over to the Historymenu and select Clear Recent History....
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.




Based on information from Websites report cookies are disabled (mozillaZine KB)

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Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

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